Policy Overview
This Refund & Cancellation Policy outlines the terms and conditions governing payments, refunds, and service cancellations for SkyAero broadband services. By using our services and making payments through our platform, you agree to abide by these policies.
Important Notice
Please read this policy carefully before making any payments. All transactions are final, and we do not offer refunds except in cases explicitly mentioned in this policy.
Payment Terms & Conditions
Payments made via the SkyAero website are final and are not reversible. Please use caution when entering online payments. We recommend double-checking all payment details before confirming any transaction.
Final Payments
All online payments are considered final once processed. Please verify all details before confirming your payment.
Excess Payments
Excess bill payments will be automatically adjusted in your next billing cycle. No refunds will be issued for overpayments.
Secure Payments
We use industry-standard encryption to protect your payment information. Always ensure you're on our official website before making payments.
Refund Policy
No refunds will be given for any payments made through our platform. This includes, but is not limited to:
Service Charges
All service charges, activation fees, and monthly subscription payments are non-refundable.
Early Termination
If you cancel your service before the end of your billing cycle, no refund will be issued for unused days.
Technical Issues
Refunds are not provided for temporary service disruptions or technical issues that are resolved within our SLA timeframe.
Force Majeure Clause
The SkyAero shall not be responsible for service disruptions due to natural disasters, earthquakes, storms, wars, government regulations, crises, or any force majeure conditions. In such cases, no refunds will be applicable.
Recharge Policy
Once a recharge is done (1 month, 3 months, 6 months, or 12 months), no refund will be provided as this is a prepaid service. Customers must decide before recharging.
Refund Terms
If a complaint is registered through official channels (email or registered complaint system) and you face continue service issue then refund is applicable, the customer will receive the balance amount after deducting 18% GST, 8% AGR, and usage charges.
Unofficial Payment Policy
If any payment is made to any employee without an official SkyAero invoice or receipt, the SkyAero will not be responsible for such payment, and no refund will be provided under any circumstances.
Service Suspension Policy
If any illegal activity is detected and inquiries are received from DoT, TRAI, Police, or Special Cell, the SkyAero will provide customer details and may suspend the connection. No refund will be applicable in such cases.
Exception for Excess Payments
The only exception to our no-refund policy is when you make an excess payment. In such cases, the excess amount will be credited to your account and automatically adjusted against your next bill.
Connection Transfer Policy
If the customer transfers their connection to another person, the SkyAero will not refund any remaining or unused balance amount under any circumstances.
Service Cancellation Policy
Customers may cancel their SkyAero broadband service at any time. However, please note the following important points regarding cancellations:
Billing Cycle
Services continue until the end of your current billing cycle. No pro-rated refunds are provided for early cancellation.
Equipment Return
All equipment (modems, routers, etc.) must be returned within 15 days of cancellation. Failure to return equipment will result in additional charges.
Outstanding Balances
All outstanding balances must be cleared before service cancellation can be processed.
How to Cancel Your Service
To cancel your SkyAero service, please contact our customer support team at least 7 days before your next billing cycle. Cancellations can be requested through:
- Phone: Call +91 9999126799
- Email: Send request to [email protected]
- Customer Portal: Submit cancellation request through your account dashboard
Liability Disclaimer
SkyAero Private Limited ("Service Provider") shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of:
Important Legal Notice
In case of any fraudulent transaction entered into by the customer using the internet payment gateway, the service provider SkyAero shall not be held liable and any penalties imposed upon SkyAero by the third party merchant on account of loss suffered by the merchant shall be charged back from the customer concerned.
What This Means
This clause protects SkyAero from liability in cases where:
- Decline of authorization by the payment merchant for any transaction
- Fraudulent transactions conducted using customer credentials
- Third-party merchant penalties due to customer actions
Need More Information?
If you have questions about our refund and cancellation policy or need assistance with your account, our support team is here to help.
Support Hours: Monday - Sunday, 10 AM - 6 PM