Terms & Conditions

Please read these terms carefully before using SkyAero Pvt Ltd

Last Updated: March 12, 2026

IMPORTANT NOTICE

These Terms & Conditions govern your use of SkyAero Pvt Ltd. By subscribing to our services, you agree to be bound by these terms. Please read them carefully.

General Terms & Conditions

  1. Tariff /Charges for the plans chosen are to be paid in advance and such charges are not refundable as this is a prepaid service.
  2. All plans include a Fair Usage Policy (FUP) limit of 4 TB. After exceeding the FUP limit, the speed will be reduced to 5 Mbps Unlimited for the remainder of the month. The FUP quota will be reset at the start of the next month.
  3. Ring topology network connectivity is available; however, the additional infrastructure cost will be borne by the customer.
  4. GST @ 18% is not included in the tariff (Excluding plans where GST is already included)/ charges and is payable over and above the plan charges.
  5. The unlimited benefit is intended only for personal and non-commercial use, and not for any commercial, special or enterprise purposes. Consequently, in accordance with the current Fair Usage Policy and in view of the regulatory compliances and also, to provide optimum service to the consumers and protect their interests, the speed of data post consumption of 4 TB within a billing cycle shall be reduced upto 10 MBPS.
  6. The Tariff Plans/Offers are subject to Guidelines/Directions/Orders issued by TRAI and/or DoT.
  7. The Company shall reserve the right to modify/withdraw this T&C including but limited to tariff plans and display the same on its website without notice to the Customer and such posting will be deemed to have been read by the Customer.
  8. Company may extend a refund to User only for his first payment in case of no-feasibility for building new connection to requested address.
  9. Online refund may be extended to the User, when the transaction is incomplete, in the sense that the User's plan is not renewed, but online payment has been generated.
  10. The Company shall reserve the rights to modify/withdraw any promotional campaign along with offered gratification (if any) and display the same in its website without notice to the Customer and such posting will be deemed to have been read by the Customer.
  11. All product and company names are trademarks ™ or registered® trademarks of their respective holders.
  12. By submitting your information and/or contacting us through any medium like phone call, social networking channels, website, etc, you agree to receive any promotional messages, material and be contacted by SkyAero or their sub-vendors.
  13. All mentioned plans are subject to change or discontinuation without prior information.
  14. Prices, as mentioned, are on a per month basis.
  15. Promo plans or introductory offer plans are for a limited period and may be withdrawn without any prior information. These are not available on renewal and are one-time onboarding plans.
  16. Plans may differ at each location.
  17. Tariffs, plans, prices, and speeds are subject to change at any time without prior notice.
  18. No installation charges are taken for fiber internet connections.
  19. If the customer requires Ring Topology, one-side installation will be done free of cost by the company. The second-side installation and auto-switching cost will be borne by the customer or provided as an optional paid service.
  20. Home and Business plans are inclusive of GST. Any additional services will be charged with 18% GST.
  21. No security deposit is taken from the customer.
  22. At the time of new connection, only the internet plan amount is charged. No charges are taken for installation, router, wiring, or security. All equipment provided by the company must be returned upon connection closure.
  23. The company shall not be responsible for service disruptions due to natural disasters, earthquakes, storms, wars, government regulations, crises, or any force majeure conditions. In such cases, no SLA or refunds will be applicable.
  24. Once a recharge is done (1 month, 3 months, 6 months, or 12 months), no refund will be provided as this is a prepaid service. Customers must decide before recharging.
  25. All payments are accepted online. If a customer opts for cash payment, a cash collection charge of ₹50 will be applicable.
  26. If a complaint is registered through official channels (email or registered complaint system) and refund is applicable, the customer will receive the balance amount after deducting 18% GST, 8% AGR, and usage charges.
  27. Complaints made directly to any employee will not be considered official. Official complaint channels are: Phone: +91 9999126799 and Email: [email protected].
  28. If a customer purchases any router, networking equipment, or services directly from any employee, the company will not be responsible for warranty or service.
  29. Company employees will not perform drilling, internal wiring, or wall fitting inside customer premises.
  30. If the customer arranges drilling, wiring, or fittings on their own, the company will not be responsible for any damage such as wall cracks or structural issues.
  31. Power supply at the installation location must be provided by the customer. The company is not responsible for power arrangements.
  32. The company uses optical fiber, which does not carry electricity. Any electrical damage or burning at the customer premises is not related to the internet service and is not the company’s responsibility.
  33. The company will test internet speed and service only up to the ONT/Router installed by the company. Any issue beyond the router is not the company’s responsibility.
  34. If internet is working on the company-installed ONT/Router but not on customer equipment, the company will not be responsible.
  35. If any payment is given to any employee without an official company invoice, the company will not hold any liability.
  36. If any work is done directly through an employee without company authorization, the company will not be responsible.
  37. If any illegal activity is detected and inquiries are received from DoT, TRAI, Police, or Special Cell, the company will provide customer details and may suspend the connection. No refund will be applicable in such cases.
  38. If a customer wants to transfer the connection to another person, the customer must officially close the existing connection and submit new KYC for the new user. If not done, the company will not be responsible for any misuse.
  39. Upon connection closure, all company-provided equipment must be returned. If not returned, the company may take legal action.
  40. Customers are requested to carefully read all Terms & Conditions related to Wi-Fi, Router/ONT, Speed, Support, and Privacy before using the service.

Terms & Conditions for OTT Subscription

  1. OTT subscription for Amazon Prime, Sony LIV, Voot, Zee5 and Playbox TV is being offered at no extra cost with select SkyAero Home Broadband plans on new activations and renewals.
  2. The validity of OTT subscriptions offered to the customer is for 90 days. OTT subscription period may not be the same as the bundled SkyAero broadband plan validity period and the expiry date of OTT subscription plans may be different for various OTT subscriptions offered.
  3. SkyAero will not be responsible for any content or streaming-related issue on any of the OTT platforms offered as part of the subscription plan. No refund will be considered if the customer is not satisfied with the OTT.
  4. SkyAero reserves the right to cancel, modify, withdraw, discontinue the free OTT subscription offer at any time during its validity as may be required in view of business exigencies and/or changes by TRAI, Department of Telecom (DOT), and/or such other applicable statutory changes without any notice & customer is advised to check this Website regularly for any update(s) or amendment(s) made to these Terms and Conditions.
  5. SkyAero will not be responsible for the OTT content access and content availability. SkyAero will not be liable in case the OTT content access is not configured or cannot be availed due to malfunction, delay, network congestion, hardware failure. For any issues related to claims, damages, or losses with regard to the quality or functionality of the OTT subscription platform and/or content access, the customer is requested to contact the respective OTT's customer care.
  6. Unutilized free OTT subscription will be forfeited at the end of SkyAero Fiber plan validity expiry.
  7. OTT subscriptions will only be activated on new subscriptions and at the time of renewals by existing SkyAero subscribers on specific plans.
  8. OTT subscriptions will be activated once per user on the user's mobile number registered with SkyAero.
  9. The OTT subscription offer is valid for select SkyAero Fiber plans only.
  10. Price communicated is an approximate total retail price including taxes of the OTT subscriptions for 90 days validity.
  11. The OTT subscription offer is non-transferable. No exchange or redemption for an equivalent cash amount or in any other form shall be allowed.
  12. SkyAero will not be held liable for any claims arising out of or in connection with the use of the content or for any loss or damage of whatsoever nature caused to the SkyAero subscriber or any third party in connection with the subsistence of the OTT content.
  13. The plan with OTT benefits may be restricted to particular cities and may be modified or withdrawn at any point in time with no further notice from SkyAero.

Service Level Agreement (SLA)

    Service Level Agreement (SLA)

    SkyAero provides upto 99% to 99.5% network uptime for Leased Line and Business Plans.

    Service Response Time:
    Leased Line Plans: Within 2 working hours
    Business Plans: Within 4 working hours
    Home Plans: Within 24 working hours

    Issue Resolution Time:
    Critical Issues: Within 8 hours
    Non-Critical Issues: Within 48 hours

    Support Availability:
    Support is available via phone and email during business hours, and priority support is provided for Leased Line customers as per SLA.

Fair Usage Policy

  1. All Home and Business Plan are subject to Fair Usage Policy (FUP).
  2. Home plans have FUP limit of 4 TB per month. Post FUP, speed will be reduced to 10 Mbps.
  3. Business plans have FUP limit of 4 TB per month. Post FUP, speed will be reduced to 10 Mbps.
  4. Leased Line Plans are truly unlimited. There is no FUP and no speed reduction.
  5. Heavy usage during peak hours (7 PM to 12 AM) may be managed to ensure optimal service for all customers.
  6. Commercial use of Home Plans is strictly prohibited and may result in service termination.
  7. The FUP, speed limits, or SLA of any plan may be changed at any time without prior notice to the customer.

SPEED TEST AND INTERNET SPEED - TERMS & CONDITIONS

  1. Internet speed refers to the rate at which data is downloaded or uploaded from the internet, typically measured in Megabits per second (Mbps).
  2. Speed tests measure your current internet connection performance, including download speed, upload speed, and latency. Results are indicative of your connection at the time of testing.
  3. Speeds over Wi-Fi may vary due to distance from the router, interference, device capability, or environmental factors. No guarantee of full plan speed can be expected over wireless connections.
  4. For accurate measurement of the full plan speed, it is recommended to perform speed tests over a wired (Ethernet) connection. Wired connections generally provide more stable and consistent speeds.
  5. Speed test results are calculated based on the amount of data transmitted over a period of time. Results may vary depending on the server selected, network congestion, and device performance.
  6. Speed test results are indicative only and may not represent constant speeds. Speeds can fluctuate naturally due to network and device factors.

Wi-Fi ONT / Router Terms & Conditions

  1. The Wi-Fi router/ONT provided by the company will remain the property of the company if installed by the company.
  2. In case of physical damage, burning due to user negligence, the customer will be liable to pay ₹2000 + 18% GST for replacement.
  3. Wi-Fi range is best in open rooms and close proximity to the router. As the distance increases, signal strength and latency may vary. The company is not responsible for reduced range or latency issues.
  4. There is no guarantee of full plan speed over Wi-Fi. Maximum speed can only be tested via a wired (LAN) connection.
  5. For online gaming or high-performance applications, customers are advised to use their own gaming-grade router. The company will not be responsible for gaming-related issues.
  6. If extended Wi-Fi coverage is required, the customer must install an additional router or repeater at their own cost. The company is not responsible for extended coverage.
  7. The second/additional router will not be covered under company warranty and will be the sole responsibility of the customer.
  8. The cable required to connect the primary router to the secondary router will be provided by the customer. The company is not responsible for internal wiring.
  9. Installation of the second router will be limited to basic connection and configuration by the company and will be provided free of charge.
  10. If the Wi-Fi ONT or router has a technical/working problem and is under proper usage, the company will replace it free of cost. This replacement will be the responsibility of the company.

Payment & Billing Terms

  1. All payments must be made in advance. Services will not be started or continued without advance payment.
  2. Our billing system is advance prepaid, and services will not be provided without successful recharge/payment.
  3. Recharges can only be made through our official website: https://zetrik.com.
  4. Any recharge made through any other website, platform, or third party will not be considered valid, and the customer will be fully responsible.
  5. For Home Plans: Only online prepaid recharge is accepted.
  6. For Business Plans and Leased Line Plans: NEFT and cheque payments are accepted. Recharge/service activation will be processed only after the advance payment is received and cleared.
  7. For cheque payments, services will be activated only after cheque clearance.
  8. In case of cheque bounce, services may be suspended and applicable charges/penalties may apply.
  9. Late payments may attract a penalty of 2% per month or service suspension, at the company’s discretion.
  10. Payment receipt will be sent to the registered email address within 24 hours after payment confirmation.
  11. Auto-debit facility is available for registered customers who opt for recurring billing authorization.
  12. Services may be suspended in case of non-payment or delayed payment.
  13. Reactivation will be done only after full outstanding dues and applicable charges are cleared.
  14. The company reserves the right to modify billing terms, payment methods, and policies at any time as per business or regulatory requirements.

Gst Billing & Gst Input Terms

  1. GST invoices will be generated as per applicable GST laws and regulations.
  2. This is a prepaid service. Once you recharge your plan, the GST invoice will be generated and will be available in your user portal. The invoice will also be sent to your registered email ID.
  3. GST input credit is available only for Business Plans and Leased Line Plans.
  4. For Home Plans, only a GST invoice will be provided, and no GST input credit will be allowed.
  5. Any correction in the GST invoice must be informed before the 5th of the next month after invoice generation. After that, no changes will be allowed.
  6. If the GST number is incorrect or GST input credit is not reflected, the customer must inform us within the same month so that correction can be processed in the next month.
  7. If correction details are not provided by the 30th of the next month, no corrections will be made thereafter, and the company will not be liable.
  8. Customers are responsible for providing correct GST details (GSTIN, legal name, billing address)
  9. The company will not be responsible for any loss of GST input credit due to incorrect or delayed information provided by the customer.
  10. All GST rules and billing practices will follow the prevailing GST laws of India, and the company reserves the right to update these terms as per regulatory changes.
  11. Since Skyaero’s license is issued for Delhi/NCR, we are authorized to provide services within Delhi/NCR and can also generate billing from Delhi/NCR. However, in cases where the client’s company registration and GST are from another state, Skyaero will not be able to issue an IGST invoice.

Termination & Cancellation

  1. Customer-Initiated Termination: - Home Plans: Customers may terminate services by providing at least 7 days’ written notice via email to [email protected]. - Business Plans: Customers may terminate services by providing at least 30 days’ written notice via email to [email protected]. - Leased Line Plans: Customers may terminate services by providing at least 30 days’ written notice via email to [email protected].
  2. Early Termination Charges: - Early termination charges may apply for plans with a minimum commitment period, as specified in the agreement. Such charges will be communicated at the time of termination request.
  3. Company-Initiated Termination: - SkyAero reserves the right to suspend or terminate services immediately for violation of Terms and Conditions, fraudulent activity, or non-compliance, without any refund.
  4. Return of Equipment: - Upon termination, all company-provided equipment installed at the customer premises must be returned in proper working condition. This includes routers, modems, ONTs, CPE devices, or any other equipment supplied by SkyAero. - If the equipment is returned damaged, the customer will be required to pay a minimum of ₹2,000 for the equipment. Failure to make the payment may result in legal action as per company policy.
  5. Effective Termination Date: - Services will be considered terminated only after the notice period has elapsed and all obligations, including payments and equipment return, are fulfilled.
  6. Note: - Customers are responsible for ensuring proper return of all company-owned equipment to avoid additional charges or legal action.

Customer Support & Complaints

    First Level Support:
    Customers may contact our Customer Care team for any service-related queries or complaints:

    Email: [email protected]
    Phone: +91 9999126799

    Response & Resolution Timeline:
    Acknowledgement of complaint: Within 10 AM to 6 PM working day.
    Resolution of complaint: Within 4 hours.

    Second Level Escalation:
    If the issue is not resolved at the first level, customers may escalate the complaint to the Grievance Officer:

    Email: [email protected]
    Phone: +91 9999126797

    Response & Resolution Timeline:
    Acknowledgement of complaint: Within 2 working days.
    Resolution of complaint: Within 3 working days.

Jurisdiction & Governing Law

    These Terms and Conditions shall be governed by and construed in accordance with the laws of India, including applicable regulations issued by the Department of Telecommunications (DoT) and Telecom Regulatory Authority of India (TRAI).

    Any dispute, controversy, or claim arising out of or in connection with these Terms or the services provided shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.

    The company reserves the right to comply with any lawful request, order, or direction issued by regulatory authorities, law enforcement agencies, or government bodies, and such compliance shall not be considered a breach of these Terms.

    In case of any conflict between these Terms and applicable Indian laws or regulations, the provisions of the applicable laws and regulations shall prevail.

CONTACT FOR CLARIFICATIONS

For any clarifications regarding these Terms & Conditions, please contact:

Legal Department
SkyAero Pvt Ltd
Email: [email protected]
Phone: +919999126799